Refund policy
✅ Non-Tobacco Products – 30-Day Return Policy
We accept returns within 30 days of purchase for eligible non-tobacco products only.
If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
To qualify for a return:
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Item must be unused, unopened, and in original packaging
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A receipt or proof of purchase is required
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Customer is responsible for return shipping costs
⚠️ Please do NOT send your return to the manufacturer.
❌ Non-Returnable Items
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Tobacco products - ALL SALES ARE FINAL
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Perishable goods (food, spices, flowers)
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Gift cards
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Downloadable software
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Health & personal care items
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Sale or discounted items
🛠️ Partial Refunds (If Applicable)
We may offer partial refunds in the following situations:
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Returned items not in original condition
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Missing parts or packaging (not due to our error)
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Items returned after 30 days
💳 Refunds (If Approved)
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within a few business days.
⏳ Haven’t Received Your Refund?
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Double-check your bank account
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Contact your credit card provider
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Contact your bank – processing times may vary
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Still no refund? Email us: rmdorders@klgspice.com
🔄 Exchanges
We only replace items if they are defective or damaged.
📩 Email us at rmdorders@klgspice.com before sending your exchange.
📦 Ship items to:
GutkhaUSA – Returns Dept
5200 Sigstrom Drive
Carson City, NV 89706
USA
🎁 Gift Returns
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit.
If not marked as a gift, the refund will go to the original purchaser.
📦 Return Shipping Address
GutkhaUSA – Returns Dept
5200 Sigstrom Drive
Carson City, NV 89706
USA
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You are responsible for return shipping costs
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Shipping costs are non-refundable
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For returns over $75, we recommend a trackable shipping method or insurance
Still have questions?
📧 Contact us anytime at rmdorders@klgspice.com