All Tobacco Sales Are Final

All tobacco product sales are final. No refunds, returns, or exchanges will be accepted under any circumstances.

Age Verification

  • You must be 21 years or older to purchase and receive tobacco products from GutkhaUSA.com.
  • We reserve the right to request ID verification.
  • Any information collected will be used solely to comply with legal requirements.

Phone Numbers

  • Customers must provide an accurate and reachable phone number.
  • Invalid numbers may result in returned orders and potential restrictions on future purchases.

Internet Tobacco Sales Restrictions

  • We do not ship to the following U.S. states: Hawaii & Oregon
  • All shipments include legally required tobacco labeling and documentation.

U.S. Tax Responsibility

  • All tobacco sales are reported to your respective state.
  • Customers are responsible for paying all applicable excise and sales/use taxes as required by law.

Excise + Sales/Use Tax States:
ID, AL, AZ, AR, CA, DE, CT, GA, IA, LA, ME, MD, MA, MN, NY, ND, OK, SD, UT, WA, WY, NJ

Sales/Use Tax Only States:
AK, IN, MO, NC, VT, VA, WV

Fulfillment Partners:

  • Kings & Lions LLC (Ganesha Enterprises LLC) – all states except ID & NJ
  • Maruti Wholesale – AL, AZ, AR, CA, DE, CT, GA, IA, LA, ME, MD, MA, MN, NY, ND, OK, SD, UT, WA, WY

Canada Tax Responsibility

  • All Canadian orders are reported to provincial authorities.
  • Customers are responsible for paying PST/GST/HST and any import duties upon delivery.

International Orders

  • Customers are responsible for complying with their country’s import and tax regulations.
  • GutkhaUSA.com reserves the right to refuse delivery if prohibited by law.

Fraud Protection

  • We reserve the right to deny tobacco sales to any customer.
  • We may request ID or card verification to prevent fraud or underage orders.

Shipping Policy

  • Tobacco products ship only within the USA and Canada via UPS (no PO Boxes, APO, or USPS).
  • Orders placed before 9 AM EST ship the same day; all others ship the next business day.
  • No address changes will be accepted after checkout.

Delivery Times

  • Free Standard Shipping (USA): 5–8 business days
  • UPS Standard to Canada: 8–10 business days
  • Expedited Shipping (USA & Canada): 2–5 business days (contact: rmdorders@klgspice.com)

Refunds & Returns

  • All tobacco sales are final.
  • Order cancellations are only accepted before processing.
  • Signature is required upon delivery.
  • Returned packages may be reshipped only with full postage payment.
  • No returns are accepted on FDA-regulated manufactured products (e.g., supari).
  • Lost orders must be reported within 14 business days (no claims accepted after 30 days).